Student’s Grievance Procedures
Students' feedback / complaints are to be submitted using the Student Feedback / Complaint Form.
(Note: Feedback / complaints received via email will be managed using email correspondence.)
It is the responsibility of all staff to ensure Student Feedback/Complaints are given due attention as defined here:
a) The school will keep complainant informed of status of investigation initiated at reasonable time-line interval.
b) Initial response by the school to a complaint should be within 2 days upon receipt of complaint.
c) The school shall resolve complaints within a maximum of 21 days from the date of receipt of complaint.
d) A Feedback/Complaint Investigation Report will be submitted to the student when the investigation is completed.
e) In the event that the Student and the School are unable to resolve the dispute in accordance with the grievance procedure above, the student and school shall refer the dispute to CASE Mediation Centre for mediation prior to instituting any legal action or proceedings.
f) The student and the school hereby agree to such procedure and to pay any such fees charged and will honour and accept all judgement as the CASE Mediation Centre may prescribe for the purpose of resolving their dispute.
(Note: CASE is the Consumer Association of Singapore, a watchdog body set up to protect the interests of consumers against unfair practices by companies.)
For more detail, please refer to CASE website
http://www.case.org.sg/casetrust5.htm
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